At iStationery your satisfaction is a guarantee.If you are not satisfied with your purchase, we will take back sold items within seven days for either exchange or refund subject to the following terms and conditions.
Refund/Exchange does not apply to any arts and craft paint materials & electronic devices, unless they are damaged upon arrival or not as described.
Refund/Exchange does not apply to custom made products such as notebooks, books, etc.
Return/exchange is possible only if the packing has not been tampered with in any way.
Products returned should be accompanied with the original sales invoice for Exchange and Refund. Refund for items purchased by credit card will be transferred ONLY to credit card account.
Returns for dead on arrival products or damaged has to be informed within 2 days after receiving your package or else it won’t be entitled for a refund
If the packaging has minor soiling or is opened and product not defective, unused, no visible scratches or marks observed, a re-stocking fee of 15 percent will be deducted while making exchange/refund.
If the packaging is incomplete or product damaged, scratched, exchange or refund will not be applicable.
Service, and delivery charges are non-refundable once performed.
Returning charges are borne by the customer unless items are damaged iStationery will arrange to pick up the damaged items fro/m you.
To return an item, you will need to contact us by email on firstname.lastname@example.org within 7 days of receiving the item.
If you have any questions on how to return your item to us, please contact us on tel no: Tel no. +973 17295007.