Return and Refund Policy

At iStationery your satisfaction is a guarantee.If you are not satisfied with your purchase, we will take back sold items within seven days for either exchange or refund subject to the following terms and conditions.

 

  • Refund/Exchange does not apply to any arts and craft paint materials unless they are damaged upon arrival or not as described. 
  • Refund/Exchange does not apply to custom made products such as notebooks, books, etc. 
  • Return/exchange is possible only if the packing has not been tampered with in any way.
  • Products returned should be accompanied with the original sales invoice for Exchange and Refund. Refund for items purchased by credit card will be transferred ONLY to credit card account.
  • Returns for dead on arrival products or damaged has to be informed within 3 days after receiving your package or else it won’t be entitled for a refund 
  • If the packaging has minor soiling or is opened and product not defective, unused, no visible scratches or marks observed, a re-stocking fee of 15 percent will be deducted while making exchange/refund.
  • If the packaging is incomplete or product damaged, scratched, exchange or refund will not be applicable.
  • Service, and delivery charges are non-refundable once performed.
  • Returning charges are borne by the customer unless items are damaged iStationery will arrange to pick up the damaged items fro/m you. 

 

To return an item, you will need to contact us by email on info@istationery.com within 7 days of receiving the item.

If you have any questions on how to return your item to us, please contact us on tel no: Tel no. +973 17295007.