Orders

How do I make a purchase?

Once you have found the item(s) that you wish to purchase, simply click on the small bag icon below the image and the item will be automatically added to your bag. Alternatively, when you visit the product page you will find out all the information/ addons that you may need in regards to the item you selected. Once you’re ready, you can easily click on “Add to cart” button and the item will be added to your cart

Your cart is permanently on the top right of your screen and it’s constantly updated with the price and number of items in it. Moreover, you can continue shopping and add as many items as you want to your bag before checking out.

When you are ready to complete your order, click simply click on your cart (top right of the screen), you will then see a summary of all items that you have added, once you’re ready click on the “Produce to checkout button” and fill out all the required details.

There are two different ways to checkout at iStationery, as registered customer and as a guest

Checkout as a registered customer:

If you already have an account registered with us, you may be asked to login, and then proceed to the ‘Checkout’.

Checkout as a guest:

If you do not have a registered account with us, you can choose if you prefer to register here or to checkout without registering through the ‘Checkout as a Guest’ option.

In both cases, you will need to enter the details necessary to complete your order (i.e. your delivery information and email address). Ensure that all of your address, order and payment details are correct and then confirm your order.

We are more than happy to assist you with any help that you may require during this process

How will I know my order has been placed ?

Once you place your order you will receive a conformation email fro/m us stating the summary of your order and the confirmation of it (Make sure you check your junk email as the confirmation sometimes might be redirected there). Alternatively, you can check if your order has been placed fro/m your account dashboard/

Can I add items to an existing order?

You can add items to your order if the status of it is still pending; once the order has been processed there is no way of adding an item(s) to your order. To add an item simply contact us and we will be more than happy to assist you

Can I cancel an order once it has been placed?

Orders can be canceled if its status is still pending, once the order status changes to pending there is no way to cancel it.

How do I redeem a discount code?

Discount codes can be redeemed at the checkout page before placing the order.

Payments

What payment methods does iStationery accept?

iStationery accepts 3 different types of payments; Credit cards, Debit Cards & Cash on Delivery

Are my payments secure and private?

At iStationery, we take care to protect your privacy and secure your information. We will not disclose your personal details to any third parties.

When will my payment be deducted?

Your payments will be deducted right away when you place your order.

DELIVERIES

What delivery options do you offer?

There are two delivery options you can choose fr/om:

Same day delivery, order has to be placed before 12pm which cost BD X
Next day delivery cost BD X

Free delivery option is also available if your reach the X amount.

Can I change my delivery address after my order has been dispatched?

Unfortunately, no. Once an order has been dispatched, the delivery address cannot be changed. This is because your order has already been packed and has left our warehouse.

How can I check if my order has been dispatched yet?

Once your order has been dispatched we will send you a confirmation email and the required details to track your order.

Can I track my order?

You can track all orders placed. In these cases, the dispatch confirmation email will include a tracking code you can use to track your order.

Which countries does iStationery deliver to?

At the moment we only ship locally within Bahrain,

What happens if I’m not available when my order is being delivered?

There will be 2 delivery attempts per order so if you’re not available during the first attempt there will be another attempt the next day.

RETURNS

How do I return an item?

If you are not satisfied with your order you can return it to us by post within 30 days fr/om the dispatch date. You will be credited with the value of your returned product to your original method of payment. Please note, with the exception of faulty merchandise, we cannot accept the return of products that have been opened or used. For a full description of how to return products for a full refund, see our Returns policy page.

Can I return products purchased to your warehouse?

If you’re comfortable with bringing the order to our warehouse we are more than happy to accept the items as long as it meets the return policies

ACCOUNT

Do I need to set up an account in order to place an order?

No, you don't need to have an account to shop with us online. To buy without registering, simply use our ‘Guest checkout’ option.

However. registering online does have it's advantages:

Make future purchases quicker as you will never need to re-fill in your account information again
Track your current order status and see your order history
Re-order same items easily

How can I create an account in iStationery website?

Registering an account on our website is very easy. Simply go to the Account creation page and fill the form with your name and email address and choose your password. Creating an account just takes 1 minute and you’ll never need to fill your details again. In the My Account section you can also access and edit your details, addresses and payment information, as well as checking your order history.

I've forgotten my password - how can I get it back?

If you’ve forgotten your password, choose the ‘Forgot your password?’ link on the account login/register page. We will send you an email containing a link to set up a new password.

How can I check my account details and information?

Checking your account details, addresses, order history, reminders and newsletter subscriptions is very easy. All you need to do is logging in with your email address and password, and proceed to the dashboard